Frequently Asked Questions

Account

• Q: I didn't receive confirmation instructions. What can I do?

• A: If you didn't receive confirmation instructions, please check your SPAM folder as some e-mail providers flag verification e-mails as spam. If you still cannot find verification e-mail, then contact us via info@yarnstreet.com and we will help you to confirm your account. Also check if e-mail that is used for registration is correct.

Payments

• Q: My credit card payment failed! What now?

• A: When making payments via debit or credit cards, please check if information entered about card details is correct. Also make sure that you pass 3D secure authentication if your bank requests that. If your payment fails, please try again. If you have any problems you can always contact us via info@yarnstreet.com.

• Q: Do you offer refunds?

• A: Yes we offer refunds.

Shipping

• Q: What are shipping costs to my country?

• A: We calculate shipping based on weight of products you have ordered. When making order, shipping costs will be automatically calculated and applied in checkout process. You can find shipping costs for your country listed in Delivery section of our website.

• Q: How can I track my order?

• A: Each order has it's unique tracking code, which you can see on your order page found under your account section. Just copy your tracking code and enter it here http://www.track-trace.com/post. Please, be aware that it can take a couple of days, before tracking results are available.